Maya Chen09:41
Where is my order #KV-10482?
I placed an order this morning with express shipping and wanted to check when it will be dispatched. It is a birthday gift, so the timing matters a lot.
Liam Ortiz08:15
Exchange: chelsea boots size 43 → 44
The boots are lovely but a bit tight around the toes. Could I exchange them for a 44? I still have the box and tags.
Sofia ReyesYesterday
Wholesale enquiry for our boutique
We run a small concept store in Madrid and would love to stock your knitwear line. Do you offer wholesale pricing and what are the minimum quantities?
Noah PatelYesterday
Discount code not working
I tried the code KNIT20 on the merino crewneck but the checkout says it is invalid. Is the promotion still running?
Ava KimOct 26
Thank you!
Just wanted to say the silk-blend dress arrived beautifully wrapped. The handwritten note was such a lovely touch.
Ethan NovakOct 25
Invoice for company reimbursement
Could you send a VAT invoice with our company details for order #KV-10391? Company name and address are below.
Chloe MüllerOct 25
Return label request
I would like to return the cropped utility jacket, it does not suit me. Could you email a prepaid label please?
UPS NotificationsOct 24
Pickup confirmed for tomorrow 10:00–14:00
Your scheduled pickup for 8 parcels from Lisbon DC has been confirmed. Please have parcels labelled and ready.
Lucas SilvaOct 23
Restock alert for linen blazer?
Is the linen blend blazer coming back in size 50? I signed up for the restock alert but have not heard anything yet.
Where is my order #KV-10482?
Maya Chen
maya.chen@mail.comHi Alex,
I placed an order this morning with express shipping and wanted to check when it will be dispatched. It is a birthday gift, so the timing matters a lot.
Let me know if anything is unclear. Happy to jump on a quick call this week to go through the details together.
Best regards,
Maya Chen
order-confirmation.pdf
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124 KB